Bell Island woman says return trip to Nova Scotia was disrupted

Kaylee Clarke, a Bell Island native living in Truro, experienced multiple delays, reroutes and damaged luggage while travelling from St. John's to Nova Scotia; she filed complaints with Air Canada and PAL that have not yet received replies and Expedia said it will investigate.

Kaylee Clarke, a Truro resident and Bell Island native, encountered repeated flight delays and reroutes when returning from St. John's on Jan. 2. The journey included long waits, ticketing confusion at small airports and a delayed bag that later arrived damaged. Clarke filed complaints with Air Canada and PAL and has not yet received replies; Expedia has agreed to investigate. Key facts: - The trip was booked months earlier through Expedia on a PAL flight operated in partnership with Air Canada and began experiencing delays and schedule changes on Jan. 2. - Clarke reported limited local support at smaller stops, confusion over who could rebook her, and that her checked luggage arrived days later in damaged condition. - She filed formal complaints with Air Canada and PAL on Jan. 4 and with baggage on Jan. 5 and said she has not received responses. - A Canada Transportation Agency spokesperson said airlines must keep passengers informed, rebook travellers when delays exceed three hours or flights are cancelled, and provide certain assistance depending on the cause of disruption. Summary: Clarke’s complaints to the carriers remain unanswered while Expedia has said it will look into the matter. Undetermined at this time.