Walmart launches Better Care Services to expand retailer-led healthcare

Walmart is rolling out Better Care Services, a digital platform that connects customers to a curated network of third‑party providers and links with LillyDirect for chronic care, and the retailer is lowering prices on more than 1,000 wellness-focused foods and supplements.

Walmart is rolling out Better Care Services for the new year to give customers easier access to health services. The platform is digital and intended to connect shoppers to a range of outside providers for non-hospital care. It includes links to support chronic-condition care through LillyDirect. The company is also cutting prices on many wellness-focused items as part of the effort. What is known: - Walmart is launching Better Care Services, described as a digital platform for health-related access. - The platform offers connections to a curated network of third-party providers for urgent care, behavioral health and other needs. - Better Care Services connects with LillyDirect to support customers with chronic conditions. - The retailer lowered prices on more than 1,000 wellness-focused foods, supplements and related products. - Ralph Clare, Walmart’s SVP of Health and Wellness Merchandising, said the company’s goal is to make wellness easier and to avoid forcing customers to choose between convenience, affordability and care. Summary: The rollout adds a retailer-led channel for connecting shoppers with third-party urgent care, behavioral health and chronic-care support while aligning pricing moves with a broader wellness focus. Undetermined at this time.