CSO outreach and response teams logged nearly 9,000 vulnerable-person files in Kamloops last year

Kamloops reported nearly 9,000 vulnerable-person files handled by Community Service Officers last year, with about 90% initially responded to by CSO outreach and response teams. The teams ran more than 800 shifts and recorded over 17,000 interactions with individuals.

Kamloops city staff reported that Community Service Officers logged nearly 9,000 files involving vulnerable people last year. About 90 percent of those files were initially handled by outreach and response teams that pair municipal CSOs with outreach workers from local non-profits. The teams completed more than 800 shifts in 2025 and recorded over 17,000 interactions. A council committee has recommended changes to CSO service levels, and the report was presented to the city’s safety and security committee. Key facts: - Nearly 9,000 vulnerable-person files were logged by Community Service Officers last year. - About 90% of those files were initially responded to by CSO outreach and response teams. - Outreach partners include ASK Wellness and Canadian Mental Health Association Kamloops; outreach staff recorded more than 17,000 interactions. - Teams completed over 800 shifts and typically handle about 26 interactions per shift, rising to more than 40 during peak periods and surges from May to October. - The teams are organized into North Shore and South Shore zones and reported individual success stories connecting people with medical care, street nursing, shelter, and supportive housing. Summary: The outreach teams handled most vulnerable-person files and reported repeated engagements that in some cases led to connections with medical care and housing supports. A council committee has recommended changes to CSO service levels. Undetermined at this time.