Holiday Inn turned away homeless men despite rooms being paid for

Two homeless men were refused a Holiday Inn room in Manchester despite paid bookings, and a nearby Travelodge later accommodated them.

Two homeless men were refused entry at a Holiday Inn in Manchester city centre despite the charity Two Brews having booked and paid for their rooms. Temperatures were below freezing under an amber cold weather alert when the men were taken to the hotel reception. A charity worker said staff told the men they were being refused because they were "from the street" and cited company policy. Reported facts: - The rooms were booked online and paid for by the charity and its worker before the men arrived at reception. - A video shared online records a member of hotel staff saying the hotel would not check them in because they were "from the street" and that it was company policy. - The men were later accommodated by a nearby Travelodge that night, which took in several people and some pets. - InterContinental Hotels Group, the Holiday Inn owner, was contacted for comment and its public materials state it "offers access for all" and aims to make facilities available equally. Summary: The incident has been reported as an instance where paid bookings were refused and raised concerns about how people sleeping rough are treated. Undetermined at this time.