Nationwide warns after customers in UK report money losses

Nationwide says customers have lost money to impersonation phone scams and has launched a Call Checker phone service to verify callers; further developments are undetermined at this time.

Nationwide has alerted its members after customers reported money taken from their accounts. The building society says the losses are linked to impersonation phone scams. It has introduced a Call Checker service to help confirm callers are genuine Nationwide staff. Nationwide noted the change following research on the frequency of scam calls. Key points: - Nationwide announced an alert after customers reported money taken from their accounts. - The new Call Checker phone service is intended to confirm callers are genuine Nationwide staff. - Nationwide's research found the average person receives about eight scam calls per month, and impersonation scams account for 17% of reported scams. - The society says its existing Scam Checker is used by about 100,000 people and prevents around £300,000 in losses each month. Summary: Nationwide reports that impersonation phone scams have led to customer losses and has introduced Call Checker as a telephone verification option. The society says the issue affects people across age groups, with higher reported impact among those aged over 65. Undetermined at this time.