Lloyds Bank asks customers to check inbox for £250 switch payments

Lloyds Bank says customers who switch to eligible Club Lloyds accounts and meet the rules will receive a £250 payment, and that a confirmation email usually follows within seven working days or can be checked via the bank's Switcher Team.

Lloyds Bank has clarified eligibility and timings for a £250 current account switching payment. Customers must open a Club Lloyds, Club Lloyds Silver or Club Lloyds Platinum account and complete the move using the Current Account Switch Service. The switch requires transferring at least three active direct debits and closing the old account. A customer reported not receiving a confirmation email after starting a switch in the app, and the bank replied with expected timescales and how to check the status. Key details: - Eligibility requires moving to a Club Lloyds, Club Lloyds Silver or Club Lloyds Platinum current account and completing the move with the Current Account Switch Service. - At least three active direct debits must transfer to the new account as part of the qualifying conditions. - The £250 appears as a cash credit within 40 working days of the completed switch, according to the bank. - After submitting a switch in the app, Lloyds says customers should receive a confirmation email and that the switch usually takes up to seven working days to complete. - Lloyds advised that customers who do not receive confirmation can contact the Switcher Team on 0345 604 9956 (Monday–Friday, 9am–5pm). - The deadline to open the new account and start the switch to qualify for the offer is February 3. Summary: The bank has set out the conditions and timings for the £250 switching payment and has explained expected confirmation and payment windows. The bank also provided a contact route for customers seeking status information, and the qualifying switch must be started by February 3.