Thousands of energy customers to receive up to £400 after Warm Home Discount delay

Ofgem has ordered OVO Energy to pay £2.77m after Warm Home Discount rebates were delivered many months late to nearly 12,000 customers; affected households will receive payments that could total up to £400 in some cases.

OVO Energy has been required to compensate customers after delays in delivering the Warm Home Discount rebate. The scheme's payments were due by 31 March 2024 but many did not arrive until November 2025. Ofgem investigated and said the supplier reported an internal error that caused the missed deadline. Key facts: - Ofgem ordered OVO to pay £2.77 million to nearly 12,000 customers affected by the late payments. - The payments were more than 19 months late; 7,726 affected customers were on the priority services register and 4,066 were classed as medically vulnerable. - Compensation breakdown includes £150 for all impacted customers, an extra £150 for medically vulnerable customers, and £100 for cases of self-disconnection between 31 March and 31 May 2024, so some customers could receive up to £400. - OVO reported the error to Ofgem, has since changed its systems, and says all affected customers have been compensated. Summary: Ofgem required OVO to pay £2.77 million after Warm Home Discount payments were delayed, and affected households have been paid amounts that in some cases reach £400. Undetermined at this time.