BA and other airlines pay out millions after initial compensation rejections

The Civil Aviation Authority reported that almost £11 million was paid to passengers between October 2024 and October 2025 after claims had been initially rejected or left unresolved, with British Airways, Wizz Air and Ryanair among the largest pay-outs.

The Civil Aviation Authority reported that almost £11 million was paid to passengers between October 2024 and October 2025 after claims had been initially rejected or left unresolved by airlines. Consumer groups had accused some carriers of discouraging customers from making claims. The largest payments were recorded for British Airways, followed by Wizz Air, Ryanair and easyJet. Airlines UK said that UK airlines take their consumer responsibilities seriously and aim to provide clear information and support during disruption. Key figures: - Almost £11 million paid to passengers for claims that were previously rejected or unresolved (Oct 2024–Oct 2025). - British Airways paid £6.9 million and received 10,679 complaints, with 81% upheld in favour of customers. - Wizz Air paid £1.7 million; Ryanair paid £1.68 million; easyJet paid £371,000. - A minority of issues were handled by smaller adjudicators. - Airlines UK stated that airlines seek to provide information and support to customers in times of disruption. Summary: The payments total almost £11 million and were made after claims had initially been rejected or left unresolved, with several major carriers accounting for the largest sums. Undetermined at this time.