AI adoption at work may be flatlining, major survey finds

Gallup reported that the total number of AI users held steady into Q4 2025 while daily and frequent use rose slightly; a separate Hitachi Vantara study says most firms are exploring AI but many face infrastructure and data gaps.

New survey data suggest AI use at work is changing shape rather than growing uniformly. Gallup reported that overall AI user numbers were flat into Q4 2025 while measures of regular use rose by a few percentage points. The same research found wide variation by role and sector. Hitachi Vantara’s report described near-universal corporate exploration of AI but noted infrastructure and data shortcomings. Key facts: - Gallup found overall AI user numbers remained flat, with daily AI use up about two percentage points in Q4 2025 and frequent use up about three percentage points quarter-over-quarter. - Gallup reported that 49% of US workers said they never use AI in their role, and that remote-capable, desk-based roles rose from 28% in 2023 to 66% in 2025; leaders (69%) and managers (55%) reported higher use than individual contributors (40%). - Hitachi Vantara reported that about 98% of companies are using, piloting or exploring AI, while many organisations see little return on generative AI investments due to infrastructure gaps; the report noted only 42% of organisations described themselves as data-mature. - Hitachi Vantara CEO Sheila Rohra was quoted saying that AI succeeds when the data behind it is trusted, well-governed and resilient, highlighting trust, security and governance as priorities in the report. Summary: The findings suggest increased intensity of AI use among some existing users rather than a broad rise in the total user base. Companies report widespread experimentation but also point to infrastructure and data readiness as limiting factors. How these issues will affect wider adoption over time is undetermined at this time.