Grimsby mental health services rated outstanding by watchdog

The Care Quality Commission rated Navigo Health and Social Care CIC's older people inpatient services in Grimsby as "outstanding" after a November 2025 inspection, noting staff compassion, low use of restraint and positive ward design.

The Care Quality Commission has rated mental health care for older people in Grimsby as "outstanding" following an inspection in November 2025. The CQC inspected inpatient units run by Navigo Health and Social Care CIC. Navigo operates two wards at the Princess Diana of Wales Hospital and also runs Tees House. Inspectors reported that staff treated people with compassion and supported them in ways that helped them feel safe and reassured. Inspection findings: - The CQC awarded an overall rating of "outstanding" for older people’s mental health services in Grimsby. - Services are provided by Navigo Health and Social Care CIC, including two wards at the Princess Diana of Wales Hospital and Tees House. - Inspectors found staff showed exceptional compassion and understood individual needs, helping people feel safe and reassured. - Staff were described as highly skilled in de-escalation, with a reported low use of restraint and rapid tranquilisation. - The design and layout of the wards were also praised by the CQC. Summary: The outstanding rating recognises reported strengths in staff compassion, de-escalation skills, low restraint use and ward environment. Undetermined at this time.