Nationwide updates customers on changes to viewing transactions

Nationwide told a customer it is working on an in-app transaction notifications feature and said some alerts, including suspected fraud notices, will always be sent by text.

Nationwide told a customer on social media that a transaction notifications feature is being developed and will be announced in the app when it is ready. The exchange followed a member reporting they could not find how to turn notifications on after switching to Nationwide. The bank also clarified that some alerts will only ever be sent by text, and that suspected fraud notifications will always be sent as a text message. The article also restates the conditions and timing for the group's Current Account Switch Service and switching offer. Key details: - Nationwide said its team is actively working on a transaction notifications feature and will notify customers via the app when it is available. - The group confirmed some alerts will only be sent by text; suspected fraud alerts are always sent as text messages. - To receive the £175 switching payment, a full switch via the Current Account Switch Service must be completed within 28 days. - Customers must pay in at least £1,000 and make one debit card payment from the switched-to account within 31 days of opening the account or requesting the switch. - The £175 is paid into the switched account within 10 days of completing all steps and appears on statements as 'Switching Offer.' - The group was asked for a comment about when the transaction notifications feature will go live. Summary: Nationwide says it is developing in-app transaction notifications while some alerts will remain text-only, including suspected fraud notices. Undetermined at this time.