How Americans are using AI at work, according to Gallup

A Gallup Workforce survey of more than 22,000 U.S. workers found 12% use AI daily and roughly one-quarter use it at least a few times a week.

American workers have adopted artificial intelligence into their work lives quickly in recent years, according to a Gallup Workforce survey conducted this fall. The poll included more than 22,000 U.S. workers. It found 12% of employed adults say they use AI daily, about one-quarter use it frequently (a few times a week), and nearly half use it at least a few times a year. Gallup first asked about AI use in 2023, when 21% of workers reported using AI at least occasionally. Key findings: - The Gallup survey covered more than 22,000 U.S. workers and reports 12% use AI daily, about one-quarter use it frequently, and nearly half use it at least a few times a year. - In 2023, 21% of workers said they used AI at least occasionally, showing an increase since then. - About 6 in 10 technology workers say they use AI frequently, and about 3 in 10 do so daily. - Finance workers also report high AI use; the article mentions an investment banker who uses AI daily to synthesize documents and relies on an internal chatbot for administrative tasks. - Majorities in professional services and in higher education and K-12 report using AI at least a few times a year; a teacher said she uses chatbots to edit communications and has seen fewer parent complaints. - The article mentions a Home Depot store associate who uses an AI assistant roughly every hour on shift to answer product questions. Summary: The survey indicates AI tools are now common across many occupations, with especially high uptake in technology and notable use in finance, education and retail. The data show rapid growth since 2023, with some signs adoption may be leveling after large increases in 2024–25. Individual workers report using AI for tasks such as answering customer questions, editing communications and synthesizing documents. Undetermined at this time.