United Way of the Brazos Valley updates 2-1-1 Texas services ahead of National 2-1-1 Day

United Way of the Brazos Valley highlighted local 2-1-1 Texas services and reported the Brazos Valley call center supported 39,715 calls in the most recent reporting year; National 2-1-1 Day is Feb. 11.

United Way of the Brazos Valley announced updates about its local 2-1-1 Texas program ahead of National 2-1-1 Day on February 11. Leaders described the program as a community access point that connects residents to health and human services. They emphasized that the service is free, confidential, available 24/7, and offered in more than 90 languages. The discussion highlighted local operations, recent call data, and staff experience. Key facts: - The Brazos Valley 2-1-1 call center supported 39,715 calls in the most recent reporting year. - A total of 8,662 requests were addressed across the region. - The top five needs were Housing & Shelter (2,743), Utility Assistance (2,039), Food Security (929), Healthcare (790), and Individual, Family, & Community Support (567). - The local program is managed by United Way of the Brazos Valley and is part of 2-1-1 Texas, a program of the Texas Health and Human Services Commission. - Hilda Salazar, the Brazos Valley 2-1-1 Program Manager, has been answering calls since 2005 and will mark 21 years of service in 2026. - 2-1-1 Texas is free, confidential, available 24/7/365, and offers services in over 90 languages. Summary: United Way said 2-1-1 connects individuals and families to immediate resources while also collecting call data to identify service gaps and inform partners. The organization noted that data from 2-1-1 helps guide strategic investments in the community safety net. National 2-1-1 Day on February 11 will focus on raising awareness of those services across the region.