Alton Towers reverses plan to restrict disability pass.

Merlin Entertainments has paused a trial to tighten eligibility for its Ride Access Pass after strong criticism, and said it will keep existing criteria while launching a wider consultation on accessibility.

Merlin Entertainments has paused a planned change to its Ride Access Pass (RAP) after widespread criticism from people with autism, ADHD, anxiety and families of neurodivergent children. The proposal would have meant some visitors who only have "difficulty with crowds" would not automatically qualify for the pass. The announcement prompted more than 25,000 petition signatures and messages of concern that the change could exclude people who rely on the system. Merlin said it will continue with the current RAP criteria while it explores alternative options and seeks further feedback. Key points: - Merlin has paused the trial to tighten RAP eligibility and will not proceed with the change at this time. - The company will continue to accept the Nimbus Access Card "crowd" symbol under the existing RAP criteria. - Rob Smith, Merlin's chief operating officer, said the firm heard from many users who felt the proposed changes would worsen accessibility and offered an apology to those affected. - More than 25,000 people signed a petition opposing the change, and many families and charities raised concerns about potential barriers for neurodivergent guests. - Nimbus Disability recently split its former "standing and queuing" symbol into two icons: "difficulty standing" and "difficulty with crowds," which prompted Merlin to review eligibility. - The British Association of Leisure Parks, Piers & Attractions noted that pressure on accessibility systems is an industry-wide operational challenge. Summary: The pause means Merlin will keep using the current Ride Access Pass rules and accept the Access Card "crowd" symbol while it launches a broader consultation with disabled guests, accessibility specialists and other operators. The company has acknowledged feedback and said it will take time to reflect; longer-term changes remain undetermined at this time.